At times, even experienced players face some difficulties, problems and questions related to the work of online casinos. On the site you can play slot machines for free without registration. In this case, the support service comes to the rescue. How to communicate with the support team as efficiently as possible, what method of communication is preferred.
By phone
Most casinos have a telephone support hotline for gamers from countries whose audience the administration is counting on. Pros of phone support:
- maximum efficiency;
- Speech is the most natural way to communicate; most people find it easier to present a problem that way.
Minuses:
- perhaps voice communication will be paid and quite expensive .
- It is not possible to identify yourself on the phone, which is necessary for some issues .
- It's hard to keep the support response as evidence for future disputes.
This method is recommended for solving minor technical problems. It is necessary to make sure that the casino provides free communication with the call center.
By email
This method has a lot of advantages:
- no problem with identification;
- you can easily send any screenshots and photos of documents;
- The helpdesk response is easily and conveniently saved;
- there is no connection fee.
But on the other side of the scale, the biggest disadvantage is the extremely low responsiveness. The method is recommended for issues that do not require a quick response.
In the online chat room
All of the major gaming sites are equipped with online chat for instant communication with support professionals. The benefits of chat:
- maximum responsiveness;
- no authentication is required;
- transfer of graphic files and audio messages is supported (optional);
- all dialogs are automatically stored on the server of the casino site.
The support service does not always have the number of specialists to deal with the flood of messages during peak hours - you will have to wait 5-10 minutes for a manager's response. Also the settings of the site can make it impossible or difficult to create screenshots of the chat by the player.
Despite the disadvantages, it is online chat that is the best way to solve important issues that require prompt intervention.